Thank you for choosing Squares!

These terms and conditions serve as the contract between the customer and Squares. By placing an order or order inquiry, the customer is agreeing to these terms and conditions. If you do not understand the terms and conditions, please reach out to info@squaresbakes.com before agreeing to them.

Last Updated: March 28, 2024

TERMS OF USE

Squares (“Squares,” “we,” “us,” “our”) provides its products to you (“you”, “your”, “the customer”) through its website located at www.squaresbakes.com (the “Site”) and is subject to the following Terms and Conditions (the “Terms and Conditions”). We reserve the right, at our sole discretion, to change or modify portions of these Terms and Conditions at any time. Your continued use of the Site after any such changes become effective constitutes your acceptance of the new Terms and Conditions.

Terms and conditions are subject to change without notice. We are not bound to provide notice of such changes or updates. We reserve the right to make changes or updates at any time and hereby informs all customers that the burden is on the customer to check the Terms and Conditions for updates from time to time. By continuing to use this Site and the content we produce, you agree to be bound by the most updated version of these Terms and Conditions, whether or not you have read it.

By accessing this Site you are agreeing to the terms of these Terms and Conditions as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with the included terms, please cease visiting our Site and do not buy our Products. The purchase of any product is subject to the terms outlined in the Terms and Conditions associated with the products purchased. These Terms and Conditions shall prevail in the event of a conflict or issue. In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Site from time to time, including, without limitation, our Privacy Policy.

By accessing this Site you acknowledge that you are at least 18 years of age and have the required mental capacity to enter into and abide by the terms of these Terms and Conditions. Use of this Site by anyone under 18 is strictly prohibited by us. Should you purchase a product from us, you acknowledge that you are over 18. Purchase of a product by anyone under 18 is strictly prohibited by us.

PURCHASES MADE THROUGH OUR WEBSITE

By providing your credit card, debit card, Venmo, Stripe, or any other billing information through our check-out process and submitting payment, You hereby authorize us to deduct the total purchase price stated on our Site at the time of purchase for all Products, or other charges applicable to the sale from such method of payment. You agree that we shall be authorized to charge all such amounts immediately after You have clicked the submit button or otherwise have authorized the payment.

You agree and acknowledge that all purchases made through our website are done on a voluntary basis and that you are to remain financially responsible for any and all purchases made by you, or by another person acting on your behalf, regardless of the information provided at checkout. Should information become available at a later date confirming you performed unauthorized use of a credit card or other payment information belonging to someone other than yourself, you understand and agree that you alone remain financially responsible for purchases made through our Website. By providing your credit card, debit card, or any other billing information through our check-out process and submitting payment, You hereby authorize us to deduct the total purchase price stated on our Website at the time of purchase for all goods You purchase, or other charges applicable to the sale from such method of payment.

You agree and acknowledge that any information provided by you to us or our payment processor is true and accurate. Should your payment fail to process, we reserve the right to withhold the intended purchased product from you unless and until payment is properly rendered.

ALLERGEN DISCLAIMER

All bakes are made in a kitchen using shared equipment that handles egg, milk, wheat, soy, peanut, and tree nut allergens. We cannot guarantee that any of our products are allergen-free for this reason. Therefore, they are not suitable for anyone with these allergies due to the potential for cross contamination. It is up to the customer to disclose their allergies to Squares. The customer is responsible to notify potential guests who may consume products from Squares. Squares is not responsible for any adverse effects of allergic reactions.

PAYMENT POLICY

Full payment must be made before orders are accepted & confirmed. Payments must be made via Square (credit/debit), Venmo, or Stripe. Squares requires payment to finalize and confirm all orders at the time of booking. Your complete payment information is transferred to these eCommerce Payment Processors that abide by their own terms and policies that are linked accordingly. Your payment information will be processed via 3rd party eCommerce Payment Processors such as Square, Stripe, or Venmo.

For custom orders, your date is not secured until you have made payment in full. Once you have received a response via email from Squares (info@squaresbakes.com) for your custom order inquiry, your date will be held for 72 hours. If we have not received a response from you within those 72 hours, we will assume the customer no longer requires the order and requested date. This means that your requested date will be made available again and will be booked by the first to pay for confirmation.

PICK-UP ORDERS

Upon pick-up, it is the customer’s responsibility to check their product. Once the product leaves the premises, any discrepancies or damages become the customer’s responsibility. If you are sending someone else to pick up your order, this automatically becomes their responsibility. We encourage all pick-ups to send photos to the person who placed the order before leaving the premises. Squares is not responsible for any damages that may occur after leaving the premises.

Pick-up from Squares is made via appointment only. Pick-up windows must be followed to receive your order. Other pick-up times may be available on request but cannot be guaranteed. Pick-up appointments and times must be arranged over email to Squares at info@squaresbakes.com. If you need a different pick-up time, please contact info@squaresbakes.com ASAP so we may assist you.

All orders are made to order with a specific pick-up window. Arriving earlier than or later than your expected pick-up time may result in your order not being ready. The customer may be asked to return at their scheduled pick-up time. It is not Squares responsibility to have orders ready ahead of the agreed upon pick-up window or after the agreed upon window passes.

If a customer needs a different pick-up time, it is the customer’s responsibility to communicate via email to Squares (info@squaresbakes.com) if they are unable to meet the agreed time for collection. If a customer fails to pick-up their order at their designated pick-up window, it is the customer’s responsibility to contact Squares to rearrange collection. Failure to pick-up in your rearranged pick-up window will result in a customer forfeiting their purchases.

If the customer does not contact Squares within 4 hours, Squares will assume the customer no longer requires the order and it may be resold, up to the discretion of Squares. Failure to pick-up in your pick-up window will result in a customer forfeiting their purchases if no attempt to contact Squares is made. Squares is not responsible for refunds, exchanges, or replacement of product due to customer no shows. Squares reserves the right to resell any item that is cancelled or forfeited.

SHIPPING INFORMATION

Squares is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, incorrect scanning by a local carrier, or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. Squares is not responsible for orders being stolen or damaged after delivery. Squares will not provide refunds or product replacement for order cost or delivery charges.

Squares takes pride in our products and strives to deliver them in the best possible condition. Unfortunately, some things are outside of our control like the weather and transit delays once the package is in the hands of USPS, FedEx, or UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

In some instances shipping may result in undesirable product quality.  Squares can not be held responsible for courier mishandling of the package.  Squares chooses how the product is to be best packaged to ensure product integrity.  Storage instructions are provided with the package that outline how to handle the package upon receiving it.  It is the customer's responsibility to follow these instructions exactly.  In some instances, a product may potentially melt or crack or a product may arrive slightly damaged.  You agree that Squares can only ensure the product quality up to the point of handing the product over to the courier for shipping.

On occasion customers may encounter delays in shipping.  We recommend monitoring the tracking process of your order via the links provided in your shipping confirmation email.  If you believe the delay has gone too long, it is important to contact Squares ASAP to follow up on the actual status.  Squares may or may not be able to assist in shipping delays and may request you contact the currier regarding your shipment.  Please have your tracking information ready to speak with a currier.  Squares is not responsible for shipping delays. Delays in shipping also may be caused by holidays. This can result in a package being dispatched over 48 hours after an order is placed or a package not being shipping during a holiday.

Squares is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-10 pm. A tracking number is provided via email to the customer which may provide approximate delivery time. If you have not received your tracking number, please contact info@squaresbakes.com so you can be assisted.

At this time, we only ship throughout California. Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment with incorrect shipping information. If the address provided does not exist, the customer will be contacted the morning of dispatch via the email provided. If the customer does not respond promptly, the order will be shipped out the next available dispatch date once the correct shipping information is provided via email to Squares (info@squaresbakes.com).

Due to the perishable nature of our treats, we are not able to make any address adjustments once an order has been processed for shipment as it will greatly increase the time the product is in transit. If your order hasn’t shipped yet, we will do our best to adjust any shipping details. If you need to make changes to your shipping information, please reply to your order confirmation email or contact us at info@squaresbakes.com ASAP with your order details.

As a policy, all our treats that ship statewide are final sale and once they have been shipped/dispatched, we are unable to make any changes to the order. Any changes to a statewide shipping order (flavors, quantity) must be made before the order is dispatched.

GIFT CARDS

When you purchase a gift card, you will be prompted to send the code to yourself or your recipient. You may not select a time to send the email to your recipient. Customers who want to send the email to the recipient later should select the Email to You delivery option at checkout. The customer can then forward the email or .pdf at the desired time.

Gift cards can only be used through our website for online orders. They may not be used in person or to purchase local cake orders. Gift cards are only available as an email code, not as a physical gift card. You may not add value to a gift card balance after purchasing or using the card.

At checkout, a gift card’s value is subtracted from the order total. Gift cards may be used on product and shipping charges. Gift cards can not be used to pay for subscription services. Gift cards do not expire. Sales and discount codes cannot be applied to purchasing a gift card.

If you use a gift card to purchase an item and a refund is processed, that item amount will be refunded to your gift card balance. If you lose your gift card code, you may contact Squares via email (info@squaresbakes.com) to receive your gift card code.

CARE & HANDLING OF OUR PRODUCTS

We are not responsible for any damages to our product after pick-up, delivery, or during shipping. The customer is responsible for providing an appropriate and secure environment for the product once it reaches them. Customers are provided with product care instructions as well as being listed on the website and in the Terms and Conditions below:

Transport of our Treats:

All products are the responsibility of the customer once it leaves our possession. For local pick-ups and for further transport of your treats, customers are responsible for following treat care instructions. If someone else is picking up the order for the customer, the customer is responsible to relay this information to that person.

When carrying the box, hold the box from the bottom, not the sides. Please make sure you have a flat surface in your car to transport your treats, preferably in the passenger footwells of your car to reduce the chances of them moving. Avoid putting it on any area with a slant; we do not recommend someone holding the cake. Please do not place them on top of a seat, as this can cause them to fall and damage the products. Keep the box flat during transport and avoid braking quickly or making sharp turns.

Avoid placing the box near heat sources during transit and storage; this may melt the product. Do not leave your treats in the car for longer than it takes for you to get home. Heat will affect the treats and can cause them to melt, especially with our cakes and cupcakes. If you will be traveling somewhere else with your cake or cupcakes after you take them home, we recommend keeping them refrigerated in the meantime so they will be nice & firm for travel. Please read our cupcake and cake care to see how to store them in the fridge.

Damages caused during any transport are the customer’s responsibility.

Brownie & Blondie Care:

Enjoy your baked goods as soon as possible, preferably within 1-3 days of receival for optimal freshness. To keep up to 1 week, store at room temperature in an airtight container or their sealed packaging. To keep up to 3 months, store in the freezer in an airtight container or in their sealed packaging. Thaw at room temp for 1-2 hours for best texture & flavor. Avoid storing your unsealed brownies or blondies in the fridge, as it can cause them to dry out & lose their moist & fudgy texture.

Cookie Care:

Enjoy your baked goods as soon as possible, preferably within 1-3 days of receival for optimal freshness. For optimal enjoyment, heat cookies in a 350 °F oven for 5-10 minutes until warm and gooey. To keep up to 1 week, store at room temperature in an airtight container or in their sealed packaging. To keep up to 3 months, store in the freezer in an airtight container or in their sealed packaging. Thaw at room temp for 1-2 hours or heat cookies in a 350 °F oven for 5-10 minutes until warm and gooey.

Cupcake Care:

Keep cupcakes at a cool room temperature (under 72 degrees Fahrenheit). It is recommended to consume within 1-3 days of receival. Keep away from direct sunlight, moisture, & heat at all times to avoid buttercream melting. If it is hot or humid in your house, then you may store them in the fridge or freezer. It is recommended to freeze over refrigerate if keeping for over 2 days because refrigeration can dry cupcakes out. If refrigerated or frozen, we recommend wrapping the box in cling film to keep the box airtight & cupcakes moist. You also may place them in an airtight container. We do not recommend refrigerating for over 5 days or freezing for over 1 week for best taste & quality. If refrigerated or frozen, bring back to room temperature for about 1 hour before eating.

Cake Care:

Please make sure you have a clean & level space available in your fridge to store your cake if not serving within the next few hours Your cake box size depends on the size of the cake, and will be provided to you the day before pick-up or delivery so you have adequate time to prepare. Keep away from direct sunlight, moisture, & heat when not inside the fridge. Take cake out of fridge about 1-2 hours before serving. Serve at room temperature for optimal cake & buttercream texture. Store leftover cake in the fridge in an airtight container and cover the cut portion of the cake with plastic wrap to prevent drying out.

PHOTOGRAPHS AND MARKETING

Squares will respect the privacy of their customers. Squares will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. Squares reserves the right to photograph baked goods and use those photos or videos on our website, social media, or marketing materials. Squares reserves the right to use any photographs or videos for display or promotion without compensation to you. Squares may repost images that the client posts on their social media if they are tagged on a public account without compensation.

BROWNIE & BLONDIE STORAGE INSTRUCTIONS

Keep baked goods at or below room temperature (72 degrees or less). High temperatures may damage or melt the product. It is not recommended to leave the product in a car or any other location that may reach hazardous temperatures. Squares takes no responsibility for any damages caused by external factors.

All baked goods must be consumed as soon as possible, preferably within 1-3 days of receival to maximize freshness. If not consuming immediately, freeze for up to 3 months in their vacuum sealed packaging or an airtight container. Products must be kept airtight for optimal freshness and quality. If frozen, thaw at room temperature for 1-2 hours for optimal consumption. Please do not store your brownies or blondies in the fridge. This can cause them to dry out and lose their moist and fudgy texture.

ORDER CHANGES

For orders for pick-up, changes to the order must be made 1 week prior to your pick-up date. Changes to an order are defined as any change to the flavor or quantity of treats ordered. Any changes after this date cannot be guaranteed and may be subject to additional charges. Changes may be made at later dates but are up to the discretion of Squares.

Changes to shipping orders cannot be made due to the turn-around of Squares’ shipping orders. Shipping orders ship out within 2 days of placing an order so changes are not possible. If you need a change to the order itself or the shipping address, it is recommended to email Squares ASAP (info@squaresbakes.com) to make the change. Changes made to shipping orders are up to the discretion of Squares.

All changes to existing orders must be submitted in writing through emails to Squares only (info@squaresbakes.com). Changes communicated via phone, text, in person, social media messaging, etc. will not be honored. Changes must be agreed on by Squares via email confirmation.

RETURNS, REFUNDS, & CANCELLATIONS, & EXCHANGES POLICY

Squares will not offer refunds, exchanges, or product replacements unless there was an error in the making of your order. As a policy, all our perishable treats are final sale; you may not return or exchange our products. We do not accept returns or exchanges on any order that is locally ordered (pick-up or delivery) or shipped statewide due to the perishability of our products.

With adequate prior notification, Squares will try to reschedule your pick-up or delivery time if the need arises. We recommend contacting Squares over email to info@squaresbakes.com to reschedule pick-up ASAP if the need arises. We understand plans may change and strive to resolve these issues to the best of our ability.

Our cancellation policy may vary depending on the number of treats ordered. Below is our standard cancellation policy. For large orders, Squares will provide a separate contract that may detail a different cancellation policy.

Customers who cancel their orders at least 5 days prior to their pick-up or delivery date will receive their payment refunded, minus payment processing fees or any expenses for any special ingredients or items purchased or made specifically for your order. If issued, the refund will be credited to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If possible, we will provide an estimate of how long the refund will take to occur.

Cancellations made with less than 5 days notice will forfeit their entire payment unless we are able to accommodate rescheduling their pick-up to a later date, based on Squares availability. If we have not started production on your order, we may offer a credit towards a future purchase or a partial refund, on a case by case basis and up to the discretion of Squares.

There are no automatic refunds for canceling orders, mishaps/damages, or personal opinion. Refunds will not be given if the client does not like the taste of the product; taste is based on personal preference.. Refunds are available to very specific instances and are highly scrutinized by Squares to determine eligibility. For pick-up orders, failure to pick-up in your order in the agreed upon window and failure to communicate with Squares via email (info@squaresbakes.com) will result in a customer forfeiting their purchases and no refunds will be offered.

For gift cards, refunds can be given if the gift card has its full balance as purchased and is unused. Partially used gift cards can not be refunded or returned. Please contact Squares via email (info@squaresbakes.com) if you would like to refund your gift card.

If you are not satisfied with your product, please notify Squares via email (info@squaresbakes.com) within 24 hours of receiving your order and provide proof of purchase. Squares will determine if taking any accommodating action is appropriate (refund or credit). This will be handled and resolved on a case-by-case basis. Please note, we do taste our treats daily to ensure the highest quality is presented to the customer. Quality determination is solely at the discretion of Squares. Please inspect your order upon reception and contact us immediately within 24 hours at info@squaresbakes.com if the product is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 75% of product must be returned in order to process a refund request. Refund requests must be made by the customer through email to info@squaresbakes.com. No other contact form will be accepted.  Threatening messages demanding refund can/will be deemed as harassment and can/will be subject to legal action. 

If issued, refunds or credit will not exceed the amount paid to Squares for their products and services. Refunds may not include delivery charges (if applicable) or payment processing fees. If issued, refunds will be credited to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If possible, we will provide an estimate of how long the refund will take to occur. Squares wishes to accommodate any who are dissatisfied, but reserve the right to refuse a refund or credit if the product meets our standards upon return. Refund requests due to decorating style, color shade, or general decoration design will not be honored or considered. Squares will only consider refunds if the product does not meet the flavor and general description of the product. Refunds are final and Squares is not responsible for any additional services/products for the customer. Squares reserves the right to disassociate and not accept orders from the customer after a refund is processed.

If you have any questions about our Terms and Conditions, please reach out to info@squaresbakes.com before agreeing to them. Responses will be provided within 24-72 hours. Thank you!